Account login

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  sandracaluminocom · Member · Mar 9, 2022 at 3:29 am

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  Hi, The company I work for lost the login details for our WordPress account and I need to reset both, email and password. How can I do this?
  Thanks heaps!

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  ericfri · Staff · Mar 9, 2022 at 3:41 am

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  Hi there,

  If the website is hosted at WordPress.com, you can go through the account recovery procedure as outlined here.

  https://wordpress.com/support/account-recovery/

  If the website is hosted elsewhere, there will be a different procedure.

  What’s the website URL?

  Cheers,
  Eric

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  staff-sheva · Staff · Mar 9, 2022 at 5:28 pm

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  Hi @sandracaluminocom,

  Looking at your account, you have no sites listed. Do you perhaps have another WordPress.com account or Jetpack-connected site, and could you please share your site URL?

  Please keep in mind, these forums are for sites hosted on WordPress.com managed hosting. If your site is hosted elsewhere, help is available in the WordPress.org forums or by contacting your hosting provider.