Account login

  • Unknown's avatar
    taostudionet · Member ·

    Hi. I’ve bought (email visible only to moderators and staff) and was suppossed to be mapped to my former premiun plan artefriedebertg.com, It worked for a while. Now
    i cannot access to this account. Could you check this for me? Thanks
    I’d change the contact info to (email visible only to moderators and staff)

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    That’s most likely because you are not logged in under the same username account that purchased the upgrade.

    We need details please.

    1. What is the underlying .wordpress.com URL?
    2. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
    3. When was the upgrade purchased?
    4. When did the domain expiration https://en.support.wordpress.com/domains/domain-expiration/ take place?

    I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • kokkieh · Staff ·

    Hi there,

    The domain, artefriedebertg.com, is not registered with WordPress.com and is not connected to any site here. Additionally, I don’t see any upgrades in your account.

    What is the address of the site for which you bought Premium?

  • Unknown's avatar
    taostudionet · Member ·

    Hi everyone. I’d really much appreciate your help on this topic.

    Here’s the story
    My friend: (email visible only to moderators and staff)
    bought a premium plan for artefriedeberg.com
    Then she decided that she won’t be needing the website. So I proposed to use her plan for my brother. I’ve changed the contact info to my email adress: (email visible only to moderators and staff)
    I’ve chat online with someone at wordpress to see If this was possible and he said I could do it.
    So I bought fernandodegaray.com from you and the guy who was helping me cancelled the former user: artefriedeberg.com and mapped the new domain to this plan.
    Now, I cannot access this new profile.
    I think my user name is fdegaray
    but I get nothing on my email when I request a password reset.

    When I try to retrieve the password and/or with my contact info: (email visible only to moderators and staff) it sends me a password reset link to an old account: http://taostudionet.wordpress.com
    I’ve tried to add my new domain to this (taostudionet) profile but it says that “this domain is already maped to another plan”

    Thanks in advance for your help.
    Best
    Luis

  • kokkieh · Staff ·

    My friend: (email visible only to moderators and staff)
    bought a premium plan for artefriedeberg.com

    That’s not the same domain as you gave in your original post. There you said “artefriedebertg.com”

    artefriedeberg.com was registered to the username, fdegaray, but has since been cancelled.

    So I bought fernandodegaray.com from you and the guy who was helping me cancelled the former user: artefriedeberg.com and mapped the new domain to this plan.
    Now, I cannot access this new profile.
    I think my user name is fdegaray

    The new domain and plan are also registered to the username, fdegaray, yes. I cannot tell you what the email address is for that account. If you are not receiving password reset emails, you’ll need to submit our account recovery form and verify your ownership via one of the other methods listed there:

    Account Recovery

  • Unknown's avatar
    taostudionet · Member ·

    Hello Kokkieh and thanks again for all your help.

    I thought I’ve changed the account email to (email visible only to moderators and staff)

    but I’m not getting any emails from wordpress.com when I send password reset instruction

    Would you please check out if this is correct?

    If you are kind enough please check this info at any whois facility, like network solutions.

    I haven’t received my receipt for http://www.fernandodegaray.com domain either.

    Of course you can see the problem I’m having here.
    Haven’t been able to work on this new website and I’m already overdue

    I’d really appreciate any help r ideas about this matter.

    Best
    Luis

  • kokkieh · Staff ·

    I’m not getting any emails from wordpress.com when I send password reset instruction

    Would you please check out if this is correct?

    I cannot confirm if any particular email address is correct or not, and also cannot give you clues to guess the correct email :)

    If you are kind enough please check this info at any whois facility, like network solutions.

    Information appearing in the public Whois database cannot be used to verify your account ownership. As the document I linked to above states, we can only accept an email from the address you used to create your account, an activation URL, or a transaction ID from a recent payment.

    I haven’t received my receipt for http://www.fernandodegaray.com domain either.

    Do you own the card that was used for the renewal payment? If so, there should be a reference number appearing on your credit card statement along with the payment for the domain. You can use that reference number as the transaction ID on the Account Recovery form to verify your ownership of the account.

    If the form won’t accept that number for any reason, please let me know but don’t post that number here on the forums under any circumstances.

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