Account lost

• 

  goldentopvan · Member · Aug 17, 2022 at 8:35 pm

  • Copy link
  • Add topic to favorites

  Hi, I am unable to log in my wordpress account _ Username : Andy-webmaster
  Recently checked with domaine and it’s working however all backend data and website are gone. Please contact me as soon as possible ! It’s urgent !

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  supernovia · Staff · Aug 18, 2022 at 12:00 am

  • Copy link

  Hi! Could you send a link to the site you’re trying to access? Typically usernames here won’t have a dash in them.

  If the site is hosted here on our servers this may help:

  Recover Your Account

  You may also be able to log out and log back in with the email address that gets notifications and whatnot.

  For your own copy of WordPress with a different host, ask your host for help with this:
  https://wordpress.org/support/article/resetting-your-password/

  If the site is hosted elsewhere and it’s not just an access issue, your host may be able to help with that, too.