Account names confuse Jetpack

• 

  billbennettnz · Member · May 14, 2019 at 4:56 am

  • Copy link
  • Add topic to favorites

  I have a WordPress.com account under the name billbennettnz.

  I also have a .org hosted site where I use my email address to log-in.

  The hosted site comes with Jetpack premium.

  I can’t log-in to Jetpack Premium because it confuses my two account names. Because I can’t log-in, I can’t ask Jetpack support about solving this problem.

  Can you help?

• 

  kokkieh · Staff · May 14, 2019 at 10:01 am

  • Copy link

  Hi there,

  I see several Jetpack-connected sites in your account. What site exactly do you need help with?

  The admin login on any of those sites, your login at your hosting provider, and your WordPress.com account login have nothing to do with one another, so I’m not sure I understand what you mean that Jetpack is getting confused. The only thing Jetpack uses is your WordPress.com account credentials, period.

  Jetpack would only have an effect on your admin login for a specific site, if you switched on the Secure Sign-on feature for the site, which replaces the standard WordPress login page with a Log in via WordPress.com feature instead. In that case, as long as you’re logged into the connected WordPress.com account, you shouldn’t need to enter any further credentials to log in.

  Jetpack

  Because I can’t log-in, I can’t ask Jetpack support about solving this problem.

  Log in where? Jetpack support also works on the WordPress.com login, and you’re already logged into WordPress.com. If you weren’t you wouldn’t be able to post here.

  Our system shows that you used Safari to create this thread. Safari has built-in tracking protection that, among other things, prevent sites from detecting that you’re already logged into WordPress.com. If Jetpack’s SSO feature isn’t working for you, and you’re also unable to log into Jetpack.com, that might be the cause.

  Open Safari preferences, and go to the Privacy tab. If the “prevent cross-site tracking” option is checked, disable that. The clear your browser cookies and log back into WordPress.com before trying to access your sites/Jetpak.com again.

• 

  billbennettnz · Member · May 14, 2019 at 10:28 am

  • Copy link

  Thanks for that. Jetpack Premium is part of my host package. I think the problem was that my host company registered me with a different .com identity to the one I normally use. So it was ME who was confused, not Jetpack.

• 

  kokkieh · Staff · May 14, 2019 at 10:43 am

  • Copy link

  It is unlikely that your host would have created a WordPress.com account for you.

  But as long you have access again :)

• 

  billbennettnz · Member · May 14, 2019 at 5:29 pm

  • Copy link

  I didn’t say the host created an account, it just used the one I don’t normally use.