Account not accessable

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  gaonwellnessnyc · Member · Apr 19, 2022 at 6:51 pm

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  I have a major error with my website yet I cannot access to this.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Apr 19, 2022 at 6:59 pm

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  Hi there, I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

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  gaonwellnessnyc · Member · Apr 19, 2022 at 7:03 pm

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  Hello, it is gaonwellness.com. Please advise. Thanks!

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  gaonwellnessnyc · Member · Apr 19, 2022 at 7:07 pm

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  I think I set Site Administrator as (email visible only to moderators and staff) but she is not accessible and I cannot change it.

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  staff-blorbo · Staff · Apr 19, 2022 at 7:19 pm

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  That is a self-hosted WordPress.org site, hosted with Siteground, which we can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/