account not working any more

  • Unknown's avatar
    sfilteau · Member ·

    Hi. I have subscribed for several months to Easy Italian News but have not received any emails from them since May 26. I have discovered this is because of changes to the email security system at work (my work email is my only email address). I have now got our work IT guys to stop the blocking of Easy Italian News emails but I am still not getting them, no doubt because so many were blocked in the past few weeks so they are no longer being sent. IT suggested I try unsubscribing and resubscribing to the site but I can now see that I will not be able to resubscribe from the same email address. Please can you reactivate my subscription so I can again get these emails. Thanks.

  • staff-blorbo · Staff ·

    What is the URL of the site with the problem?

  • Unknown's avatar
    sfilteau · Member ·

    Hi. Thanks for getting back to me. It’s: https://easyitaliannews.com/

  • staff-mckluskey · Staff ·

    Hi there!

    I had a look at the logs and it seems that the notification emails are being sent to you (the last one was sent just a couple of hours ago) but they are being blocked. The error we are seeing is 550 Envelope blocked – you may want to let your IT guy know that.

    There is nothing we can do on our end, I’m afraid.

  • Unknown's avatar
    sfilteau · Member ·

    As mentioned in my original request, I had already discussed this with my IT guys and it was fixed from our end several days ago. I am going to have to unsubscribe and hope resubscribing on the same email address will work.

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