Account Ownership

• 

  keefa1hotmailcom · Member · May 8, 2023 at 2:23 am

  • Copy link
  • Add topic to favorites

  Hi,
  I recently had my website create by Threadbit Solution through WordPress. The website is done and I have paid them. They did not give me full access to my account WordPress and I have been reaching out to them several time but I was not given full access. I would like to get full access to my account and it would be helpful if you guys can help.
  My details:
  Name:Kifah Bulhan
  Website: Fivestar Community Care

  please let me know if you require more information.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  staff-zinnia · Staff · May 8, 2023 at 6:39 pm

  • Copy link

  Howdy –

  Looking at that site I can see it’s hosted on dns-parking.com. It’s not using our managed hosting environment from WordPress.com.

  For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/

  On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

  I think these instructions will help you access the account and site. https://wordpress.org/documentation/article/reset-your-password/

  I would create copies and back ups immediately. Then you can move your site to a service like ours who will be able to help you manage this project and find success.

  All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process. The site can be moved here on our personal plan for $4/month.