Account payment

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  melanielongfelloworg · Member · Mar 24, 2022 at 2:32 pm

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  I have received messages that our account payment can’t be processed. I have logged in with (email visible only to moderators and staff) and can access all the admin controls but don’t see any way to view the account setting – ie, our payment set up. I have tried logging in with the previous directors email – (email visible only to moderators and staff) but that isn’t connected. Seems it might be connected to an old employee. Is there a way to talk to an actual human to work this through?

  Thanks!
  R

  Correct account: Unknown

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  staff-blorbo · Staff · Mar 24, 2022 at 5:47 pm

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  We have no history of sites, purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  What is the URL of the site you’re trying to renew?