account payment
-
I have been charged for a premium charge, how do I go about getting a refund. It was charged via paypal. It states that I have the free account yet wordpress charged me for premium. Please let me know how to get a refund and delete this account. I do not wish to have an account on wordpress anymore.
thanks
-
Do you have another wordpress.COM username account?
What is the URL of the blog that the premium account charge was applied to please?
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
I typed modlook into the sidebar tags on our forum threads for a Staff follow-up.
From the support docs: How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond and wait patiently for their help. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
-
The WordPress.com account that you are posting from does not have any upgrades associated with it. Could you have had another WordPress.com user account?
You could also try the form here:
- The topic ‘account payment’ is closed to new replies.
WordPress.com Forums 