account payment problem.

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  atlantiice · Member · Oct 24, 2021 at 4:18 pm

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  Hi wordpress team i hope you’re doing will , i have a problem with my account i purchesed a 3 usd annual plan , but approximatly 30min after payin i lost my domain and my subscription i spent 30 USD but now i have nothing ( domain / blog ) . i have all the accounts and checks you can verify your database.
  please i need a solution .

  my website is : knox-news.com
  my email : (email visible only to moderators and staff)
  my phone number : [redacted by staff]

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  staartmees · Member · Oct 24, 2021 at 4:27 pm

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  It’s very simple: you are logged in to the wrong account. That site is connected to another account of yours hananejabri.
  Log out from current atlantiice and log in again as hananejabri.

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  aisajib · Member · Oct 25, 2021 at 3:50 am

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  Hi there!

  As @staartmees mentioned above, your subscriptions were under a different WordPress.com account. If you need help with logging in to that account, you can check out our account recovery process here: https://wordpress.com/support/account-recovery/

  Regards