Account Problems

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  fitnessempireau · Member · Mar 13, 2017 at 8:38 pm

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  Hi There,
  A ex employee has been receiving emails from WordPress saying that our company card details are no longer working and we need to update. I have gone into our WordPress site and can see my own email is the contact so I don’t know why she would be receiving my correspondence. I’ve also updated the card details to new ones and again she received another email stating that our renewal can not be processed due to the card. (the same email that came through before.) Can someone please help in rectifying these issues as our site can not go down.

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Mar 13, 2017 at 8:44 pm

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  Hi there,

  The ex employee is receiving the email because although they aren’t the owner of the site, they’re the owner of the upgrade. They will need to transfer the domain mapping subscription over to you if you are now responsible for managing the renewal. Or, I can easily do it for you – all I need is the ex employee to post in this thread verifying that it is okay for me to do so.

  Let me know if you have any questions. Thanks!

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  josephinedayco · Member · Mar 13, 2017 at 9:51 pm

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  Hi there! I’m the former employee and am posting in this thread to confirm it’s ok for Laura to manage the renewal as it is for her business and website. Thank you for making the necessary updates needed.

  Cheers,
  Josephine

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  fitnessempireau · Member · Mar 13, 2017 at 10:00 pm

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  Hi Jos,

  I contacted WordPress about why you keep receiving emails about the site when I had updated the contact details & card details to myself.

  They’ve responded below and would like you to post in this thread to say it’s ok for me to manage the renewal.

  Hope that make sense.

  Sorry for the trouble.

  x

  Regards,

  Laura Debenedictis

  B2/238 Princes Highway, St Peters NSW 2044 P 02 9565 5885 M 0459 999 901 W http://www.fitnessempireaustralia.com.au Hours of operation Mon-Fri 5.30am-9.30pm/ Sat 7am-3pm/ Sun 8am-3pm

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  staff-doublebassd · Staff · Mar 13, 2017 at 10:02 pm

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  Thanks for the verification, @josephinedayco! I have just moved the upgrade over to your account @fitnessempireau. Although the theme upgrade is not a reoccurring subscription, would you like for me to move that upgrade over to your account as well?

  Thanks,

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  fitnessempireau · Member · Mar 15, 2017 at 4:10 am

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  Yes, can you please move that upgrade to our account as well.

  Thanks

  Regards,

  Laura Debenedictis

  B2/238 Princes Highway, St Peters NSW 2044 P 02 9565 5885 M 0459 999 901 W http://www.fitnessempireaustralia.com.au Hours of operation Mon-Fri 5.30am-9.30pm/ Sat 7am-3pm/ Sun 8am-3pm

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  staff-doublebassd · Staff · Mar 15, 2017 at 4:05 pm

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  Done. Let me know if you have any other questions. Thanks!