Account Recovery

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  bachappie7815 · Member · Mar 6, 2020 at 8:24 pm

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  Alright, here is the problem.

  I made an account with a gmail, confirmed the address, and then got back on the site; the link has already expired. However, I never constructed any thing on my website. I ended up closing the account accidentally and when I go back and try to use that same email again, I am locked out.

  So I made another account (the one I am contacting with currently) and tried to change the email back to what it was, but now it says that that gmail is in use. Now I am sitting here with two websites tied to a school email address and very frustrated about what to do.

  If there is any way to recover my old account that used the gmail, that would be of great help. Again, the activation link has expired but I know the original domain name. PLEASE, PLEASE, PLEASE if anyone can help me you are a life saver.

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  staff-mckluskey · Staff · Mar 7, 2020 at 4:03 pm

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  Hi there!

  It’s not possible to have two accounts associated with the same email address. If you had an account and deleted it, the email will be blocked for 30 days and you’ll be able to use it with another account after that.
  If less than 30 days passed since the account closure, you can reply to the email we sent you after you closed the account and ask for it to be restored.