account recovery

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  getquik19 · Member · Apr 3, 2020 at 8:34 am

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  I lost access to my account as the rental was to done in time. how can i get my account back?

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  staff-mckluskey · Staff · Apr 3, 2020 at 2:31 pm

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  Hi there!

  Do you mean to get back your account (a different one that the one you’re using to post here) or you want to get back the Business plan that has expired for your site blog.nhancenow.com?

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  getquik19 · Member · Apr 3, 2020 at 4:00 pm

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  Get back the expired business plan.

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  staff-blorbo · Staff · Apr 3, 2020 at 6:35 pm

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  I have sent a payment request for the renewal to the email address on your account.

  Once paid, please reply here, and we’ll get this taken care of.

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  getquik19 · Member · Apr 4, 2020 at 5:11 am

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  Will i get everything restored to previous state, including all posts?

  Also the cost of business account is 9600, however your payment link is charging me $300 (24,000 INR)!! Why the cost difference?

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  supernovia · Staff · Apr 4, 2020 at 7:33 am

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  Ah, our apologies; we’ll send a new invoice. Please let us know when that’s paid.

  You may need to re-activate themes and plugins after this, but the site should essentially be the same otherwise. And of course if you have a Business Plan, you can reach support directly as needed.

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  getquik19 · Member · Apr 4, 2020 at 8:18 am

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  I have made the payment. Pls confirm with activation.

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  getquik19 · Member · Apr 4, 2020 at 8:21 am

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  The account is now active, i can see all the posts, but there appears to an issue with re-direction from our website. anything i need to do?

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  getquik19 · Member · Apr 4, 2020 at 8:51 am

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  My plan is still showing as free plan. Pls let me know the status of upgrade, as i the payment receipt is already showing.

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  kokkieh · Staff · Apr 4, 2020 at 9:45 am

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  Hi there,

  We sent you a manual payment link, so upgrade also need to be added to your account manually.

  I’ve now added back your Business Plan and domain mapping, and the site is accessible at https://blog.nhancenow.com/ again.

  As @supernovia mentioned above, you might need to reactivate your theme and plugins. In that case, please contact live chat support at https://wordpress.com/help/contact, and they can check if it’s possible to restore a backup from before your plan expired, or otherwise help you get things set up the way they were again.