account recovery

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  johnnydauth · Member · Apr 19, 2020 at 2:32 pm

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  Good day
  i m having trouble login into my website ( http://www.afritravels.co.za )

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  staff-mckluskey · Staff · Apr 20, 2020 at 8:12 am

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  Hi there!

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  If you lost your password or you tried resetting your password and failed, please read the Codex article “Resetting Your Password” to learn how to reset your password:
  https://wordpress.org/support/article/resetting-your-password/

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/ or reach out to your host.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.