Account Recovery

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  web49119056 · Member · Jun 26, 2020 at 5:09 pm

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  Hello,

  I have a client who doesn’t not have access to their WordPress log-in credentials or the email to which they created it from.

  I cannot provide the transaction ID / URL / or two factor required for the account recovery form because I cannot access the email account they created it from.

  Is there another way or any additional information that I can provide that will verify this is my client’s website?

  Thanks!

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  themagicrobot · Member · Jun 26, 2020 at 7:00 pm

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  What is the address of the site in question and is it definitely hosted here? Is it a free site here or does it have a custom domain? If it is the latter there may be payment details that would help the owner of the site to regain access.
  https://wordpress.com/support/account-recovery/

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  web49119056 · Member · Jun 26, 2020 at 7:28 pm

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  1. https://www.protrainathletes.com/
  2. custom domain
  3. I do not have the Transaction ID or Activation URL because I cannot access the email that it was sent to.

  I can how ever provide their payment details / personal info

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  themagicrobot · Member · Jun 26, 2020 at 7:36 pm

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  That site has nothing at all to do with WordPress.com so following instructions that apply to sites hosted here will have no effect.

  Domain:protrainathletes.com
  Registrar:GoDaddy.com
  Name Servers:
  ns1.bluehost.com
  ns2.bluehost.com

  You’ll find advice on how to access the site via the host or by registering an account and asking at
  https://wordpress.org/support/forums/
  https://wordpress.com/support/com-vs-org/