Account recovery

• 

  skyatdeq · Member · Jul 17, 2020 at 7:20 pm

  • Copy link
  • Add topic to favorites

  I am an admin for a state-wide association. A few years ago, one of my predecessors helped one of our affiliated local associations by creating a WordPress site for them. They then took over the credentials of the site and ran it a few years. Apparently, they recently fired the person they had admining the site, who had changed the password from what it originally was, and they don’t know how to get into their site now. They are asking if we at the state level can help them. I have the original (now outdated) login information, and could probably provide the email of the person who originally set up the site as well. How can we go about recovering access to that site?

• 

  staff-mckluskey · Staff · Jul 18, 2020 at 9:55 am

  • Copy link

  Hi there!

  What’s the address of the site in question?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

• 

  skyatdeq · Member · Jul 20, 2020 at 5:17 pm

  • Copy link

  Hi! The site is https://greenwoodrealtors.wordpress.com. It is a fairly simple site, but important to them. Thanks!

• 

  supernovia · Staff · Jul 20, 2020 at 7:12 pm

  • Copy link

  Hi @skyatdeq, if you have access to the email on the account, or if that person would forward an email along, that will do nicely. You can just reset the password.

  Otherwise, here’s a guide to regaining access:
  https://wordpress.com/support/account-recovery/#account-recovery-form

  Can you try that? If you still need help you can try reaching the account recovery team directly, though they will need proof of ownership, too:
  passwordhelp@wordpress.com

• 

  skyatdeq · Member · Jul 20, 2020 at 7:47 pm

  • Copy link

  I do not have access to the current email on the account, because the local association changed it and they don’t know what it is either now that their employee is gone.

  I have access to the email that originally created the site, as well as the original username and password. Shouldn’t it be possible to use this to verify ownership? If that doesn’t suffice, I have the contact information of the Vice President of the Greenwood Board itself, who can verify ownership, and who asked me to check into this on her behalf.

  I have tried the account recovery form, approximately a month ago, but received no reply as of yet.

• 

  staff-blorbo · Staff · Jul 20, 2020 at 10:31 pm

  • Copy link

  Please send an email to passwordhelp (at) wordpress (dot) com explaining the situation, and we’ll see if there’s anything we can do for you.

• 

  skyatdeq · Member · Jul 23, 2020 at 2:56 pm

  • Copy link

  Will do.