Account recovery

• 

  d3m0la · Member · Jul 20, 2020 at 9:15 pm

  • Copy link
  • Add topic to favorites

  Several months ago, I was helping a friend develop a WP site and I’ve lost where I kept his login details. At the moment we both have no access to the site. We’ve tried the Account Recovery Form but we can’t send send it without a Transaction ID or Activation Key. He does have regular emails from his hosting provider sent to his email address, listing the email site url and stating its a WordPress installation. Can he use forward these from the email address as Proof of Ownership?

  Thanks.

• 

  fstat · Staff · Jul 21, 2020 at 1:06 pm

  • Copy link

  Hi there,

  Can you please let me know the site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If the site is using the open-source WordPress software you need to contact your hosting provider.

• 

  d3m0la · Member · Jul 28, 2020 at 10:33 am

  • Copy link

  Hi,

  Thanks for getting back. Really appreciate it. The site in question is not hosted by WordPress.com so I’m guessing this is for the hosting provider then. I had assumed that WP would be the one since we can get into the hosting provider’s admin panel but not into the WP one. I/we’ll chase up with the provider.

  Again, thanks very much.

• 

  staff-mckluskey · Staff · Jul 28, 2020 at 1:14 pm

  • Copy link

  To clear up any further confusion, there is WordPress.com and WordPress.org, and they are two different entities.

  We, WordPress.com, are a cloud-based platform where we manage WordPress sites, whereas WordPress.org is stand-alone software that you can download and self-host with any other hosting.

  You can find more details about WordPress.com and WordPress.org on this support page:

  https://wordpress.com/support/com-vs-org/

  I hope that helps :)

  If you lost your password to a site hosted elsewhere, you can have a look at the Codex article “Resetting Your Password” to learn how to reset your password:
  https://wordpress.org/support/article/resetting-your-password/