Account recovery

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  aowapeter77 · Member · Nov 15, 2020 at 11:46 am

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  Hello! Can you please help me recover my account https://aowapress24.com .
  It has been locked and I’m unable to access any of the details for proof of ownership

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  kokkieh · Staff · Nov 15, 2020 at 2:10 pm

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  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please ask the WordPress.org community for advice at https://wordpress.org/support/forums, or contact your hosting, https://www.liquidweb.com/, provider instead.