account recovery

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  info1b4c148fcb6 · Member · Mar 26, 2021 at 10:32 am

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  my account was deleted – I did not do it. I updated the themes yesterday with the help of your engineers and today I am locked out. used the recovery form which is not working. i reset the password- that does not work either

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  tenchoenyi · Member · Mar 26, 2021 at 10:47 am

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  Hello,

  I tagged this thread for staff assistance and staff will going to help you soon.

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  staartmees · Member · Mar 26, 2021 at 10:52 am

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  What is the URL of your site?

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  info1b4c148fcb6 · Member · Mar 26, 2021 at 10:58 am

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  http://www.paularoseparishministries.org

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  info1b4c148fcb6 · Member · Mar 26, 2021 at 11:26 am

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  hello, any body there?

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  justjennifer · Member · Mar 26, 2021 at 11:35 am

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  Hi there, your thread has been flagged for Staff assistance. Please be patient for them to reply. Thanks.

  Also, I deleted your other forum thread as it is best to keep all support on this issue in a single place. Please do not share sensitive information like your transaction info or personal info in our support forums, as they are public and indexed by search engines. Thanks.

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  staff-doublebassd · Staff · Mar 26, 2021 at 1:03 pm

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  Hi there,

  The owner account to the site has not been deleted. It looks like you updated the email from the account you are contacting us from, but this account is not connected to the site. Are you unable to access your other WordPress.com account?

  Please reach out to the Account Recovery team at passwordhelp@wordpress.com and they’ll look further into this for you.

  Thanks,

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  justjennifer · Member · Mar 26, 2021 at 1:12 pm

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  Thanks staff-doublebassd

  
  @info1b4c148fcb6 if you reach out to the account recovery team, you can include the transaction information you mentioned in your other, now deleted thread. Cheers.