Account Recovery
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Hello, my client wishes to recover his domain kingkuku.com which he had registered through his web designer. The designer cannot be traced. How can we gain access to this?
Site: (email visible only to moderators and staff).
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Without any association with the domain registration, there’s nothing you can do to recover the domain until it becomes available to purchase on the open market again.
The previous domain owner cancelled the domain and is now in a redemption period which could take months to complete.
After the redemption period completes, the domain is usually then returned to the pool of available domain names and can be registered again on a first-come, first served basis. However, it is common for back-order companies to wait for domains to be released and purchase them the moment they become available. There may also be another individual who likes the domain waiting to buy it.
This means that even if your domain is released, another party can purchase it before you get the chance.
WordPress.com is not notified if or when a domain will be released to be registered again, so we can’t provide any advance warning.
Your best bet here would be to get in touch with the designer and see if they can recover the domain and transfer it to you. Otherwise you’ll need to keep checking domain registries to see when the domain will be available to be purchased again.
I hope that clarifies things.
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