Account Recovery

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  thecuriousham · Member · Dec 16, 2021 at 4:22 am

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  I tried filling in the account recovery form but was unable to submit as I do not have the ‘transaction ID’, ‘Activation key’ or ‘2FA’. I do not have the email address by which the blog was created from.

  However, there are pictures and personal information on the site which I am able to verify through my national ID.

  Is there an alternative way of recovering the account with the additional information that I can verify using other means?

  I do not mind that if I’m not able to recover the blog but I’d like WP to set it to private or take it off.

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Dec 16, 2021 at 6:01 am

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  Hi there,

  If you’re not able to provide the required verification info I’m afraid we wont’ be able to give you access. Information appearing on the site itself cannot be used for verification.

  If you cannot submit the form, please email passwordhelp[at]wordpress.com, and our account recovery team can advise you of any other options that might be available.