Account Recovery

• 

  monicafoursenate · Member · Jun 20, 2022 at 2:35 pm

  • Copy link
  • Add topic to favorites

  Hi everyone, I recently purchased the WordPress premium pro. It gave me a Comcast email that I had no access to. I tried to change the email registered to my account and was not able to. I am still locked out of my account and am not able to regain access to my account. Is there any other way I can get into my account or at least get any help getting back into my account?

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  amiteshg93 · Member · Jun 20, 2022 at 3:30 pm

  • Copy link

  Hi there,

  You can fill out the WordPress account recovery form, the account recovery team will contact you as soon as possible.
  https://wordpress.com/wp-login.php?action=recovery

  I hope that helps. :)

• 

  monicafoursenate · Member · Jun 20, 2022 at 4:29 pm

  • Copy link

  I have done that and have received no response for a couple of days now.

• 

  monicafoursenate · Member · Jun 20, 2022 at 4:36 pm

  • Copy link

  Also, the link that is being sent to my email in order to recover my email is not the one that I have access to. It is the email that they gave me for signing up for the WordPress pro plan. Is there any other alternative to getting access back to my account?

• 

  fstat · Staff · Jun 21, 2022 at 7:56 am

  • Copy link

  Hi there,

  We’re already helping you with that in another thread. Please follow up there.

  https://wordpress.com/forums/topic/cannot-sign-in-due-to-wordpress-giving-me-an-email-account-i-do-not-have-access-to-2/