Account recovery

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  moyespharmacy · Member · Jul 25, 2022 at 5:57 pm

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  I am attempting to access the wp-admin portion of the website via password recovery but am not receiving a password reset to my email. The original operator of the site died last year and it has been a journey to recover all sites associated with her as I do not have access to any information or hardware she used, as she was a freelancer and her family has since sold off all of her old computer equipment. I do not have any forms of authentication required to fix this issue, what can I do to regain access to this website?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  amiteshg93 · Member · Jul 25, 2022 at 6:09 pm

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  Hi there,

  What is the URL for the site you’re referring to?

  However if your site is hosted with WordPress.com then fill out the account recovery form and the team will get in touch with you soon.
  https://wordpress.com/wp-login.php?action=recovery

  Please contact Account Recovery Team directly at passwordhelp@wordpress.com if you are unable to fill out the form.

  Hope this helps! :)

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  staff-totoro · Staff · Jul 25, 2022 at 11:26 pm

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  Hi @moyespharmacy

  Hi there,

  We can’t help directly because we don’t host bitebackllc.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (Siteground) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.

  The good news is that as long as you have access to the server control panel through Siteground, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask Siteground support for direct assistance in completing the steps in that article; they would be in the best position to help. You can also find assistance here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Hope that points you in the right direction!