Account recovery

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  dolphinresonance · Member · Sep 30, 2022 at 12:54 pm

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  Hello, I am trying to delete an old site which is associated with an old email address that I currently don’t have access to. If you can let me know the username or email associated with the site provided privately to staff with this message, I am pretty sure I know the password. Alternatively if I know the email address it is associated with, I should be able to log in and get proof of ownership if necessary. Thank you!

  WP.com: Yes
  Correct account: Unknown

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  julinedossantos1 · Staff · Sep 30, 2022 at 1:01 pm

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  hello,

  Would you please share the URL of the site you’re referring to?

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  dolphinresonance · Member · Sep 30, 2022 at 1:23 pm

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  Yes it’s hazelstruth.wordpress.com

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  julinedossantos1 · Staff · Sep 30, 2022 at 2:36 pm

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  I’ve already tagged the WordPress team.
  They will help you soon.

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  staartmees · Member · Sep 30, 2022 at 3:32 pm

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  You can restore access to the site owning that site yourself at https://en.support.wordpress.com/account-recovery/

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  staff-doublebassd · Staff · Sep 30, 2022 at 4:00 pm

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  Hi there,

  As @staartmees mentioned, the best bet would be to fill out our account recovery form, and the Account Recovery Team would be able to assist you with this.

  If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com

  Please visit our support page for more information on recovering your account.

  Thanks!