Account recovery
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Hi all – My account has been either deleted or hijacked. When I try to sign in, I get the ‘account doesn’t exist’ error message. My sister and I share admin rights. We had everything built and now it’s gone. Please contact me when you can so we can recovers it.
Thanks.WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hey there, could you send a link to the site you’re trying to access?
If the site is hosted here on our servers this may help:
https://wordpress.com/support/account-recovery/#account-recovery-formYou may also be able to log out and log back in with the email address that gets notifications and whatnot.
Or, for your own copy of WordPress with a different host, ask your host for help with this:
https://wordpress.org/support/article/resetting-your-password/ -
Ah, I just noticed you had another recent thread with us:
https://wordpress.com/forums/topic/my-account-and-everything-else-has-been-deleted/It seems voiceoverandtech.com has not been hosted here on our servers, which would explain why we don’t recognize the account. It’s currently pointed to GoDaddy. Are you logging in here?
https://voiceoverandtech.com/wp-adminIf that is not working, can you contact your host for assistance with this?
https://wordpress.org/support/article/resetting-your-password/Going forward, there is another set of forums for the free WordPress software:
https://wordpress.org/support/forums/This summary explains the difference between the free WordPress software and our managed hosting at WordPress.com. Let us know if you have any questions about our services!
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Hi – I got it figured out. I was using WordPress through GoDaddy to build the site, etc. GoDaddy is now getting it all straight. Thanks to all of you for looking into this. Have a great one!
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