Account Recovery

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  groupebamconcept · Member · Nov 9, 2022 at 2:48 pm

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  We are a company attempting to gain access to our WordPress account, but do not have the password. The problem is, the account was linked to the email of a previous employee, which is now deactivated. Due to this, we do not have access to any of the emails that would help us demonstrate proof of ownership in the account recovery procedure (i.e. bills, initial account opening emails…). We are hoping to get help in gaining back access to the website, or information on the account – for example, if there is a recovery email connected to the account. Is there a way to regain access to the account? Thank you in advance!

  WP.com: Yes
  Correct account: Unknown

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  staff-doublebassd · Staff · Nov 9, 2022 at 5:43 pm

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  Hi there,

  Our Account Recovery Team will be best positioned to help you here. Since you are unable to fill out the account recovery form, please reach out to them at passwordhelp@wordpress.com, and they’ll be able to further assist you. There may be some things you can provide them to assist in confirming ownership.

  Thanks!