Account recovery

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  oliveresuana · Member · May 11, 2023 at 2:29 pm

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  I hadn’t logged into the account kebiru12 in a while and now it’s asking for a verification code sent to my number. I haven’t seen the code and it’s been hours.

  I also no longer have access to the authenticator so SMS verification is pretty much the only one option available to me. But it doesn’t seem to be working as I still haven’t received any code.

  please help.

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · May 11, 2023 at 3:34 pm

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  Hello there!

  After reviewing the account, I can confirm that there has been a successful login since you posted your message. Have you been able to locate the emails you mentioned? It’s possible that Gmail might categorize our emails under different tabs, so please check the “Categories” tabs if you don’t see them in your inbox. Simply search for “(email visible only to moderators and staff)” if you’re unable to find those emails.

  If you’re still experiencing difficulties, please email passwordhelp@wordpress.com from that account’s email address explaining the situation. We’ll do our best to assist you.

  I hope this information proves helpful to you!