Account Recovery..

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  marybethperrin · Member · Jun 28, 2016 at 6:28 pm

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  Hello,
  I am actually attempting to find out if there is any way to recover an existing account if the information I was given was incorrect/out of date. I am working with August Silk to update their website. They had previously used ‘waugusts’ as the user name with ‘silk5678’ as the password however that no longer seems to be valid. This puts us in a difficult spot as the brand is well known and not being able to update the brands main site.
  PLEASE HELP! :)

  Thanks!!

  The blog I need help with is: (visible only to logged in users)

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  marybethperrin · Member · Jun 28, 2016 at 6:37 pm

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  NOTE: That is not the blog I need help with. I didnt realize WordPress would add that! :)

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  danielancines · Member · Jun 28, 2016 at 6:39 pm

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  Hi, how are you?

  You can try to reset your forgotten password through this link:

  Recover Your Account

  Regards.

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  marybethperrin · Member · Jun 28, 2016 at 8:33 pm

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  That was my initial attempt however without the proper user name I am unable to do so. Do you know of a phone number I can call or an open chat service they may have?

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  danielancines · Member · Jun 29, 2016 at 11:34 am

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  If you have a Premium plan you can access the support by chat, but did you try the Account Recovery Form?

  Recover your account

  Regards.