Account Recovery

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  joshuapmeier · Member · Jun 28, 2016 at 6:36 pm

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  talk to support about my primary account and recovery of that account, if such an account exists.

  The blog I need help with is: (visible only to logged in users)

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  joshuapmeier · Member · Jun 28, 2016 at 6:49 pm

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  Here’s the scoop: I work for a credit union, and we are amalgamating our credit union with another local one, with support from a third party, who setup and managed the WordPress site as follows:

  Our New Name Is…

  Now they are transferring ownership of that site to me. I received an email from WordPress telling me I am the new owner. But, I can’t recall having registered for the WordPress service before. I tried to register, but it said my email and username were already taken. The transferred site is connected to a particular username as I understand, and I require access to it, along with my email.

  My work email is as follows: (email visible only to moderators and staff)
  The username I need to use is: jpmeierPCU

  My credit union can be found here: https://www.portagecu.mb.ca/Personal/

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  kokkieh · Staff · Jun 29, 2016 at 2:33 pm

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  Hi there,

  You will need to log out of this account, and log into the account using that email addres and username instead.

  If you don’t have the password for that account, insert either the email address or the username on the lost password form, and we’ll send you a password reset link to the email address for that account.
  https://wordpress.com/wp-login.php?action=lostpassword

  Make sure you are completely logged out of this account when you try this, or it will only bring you back to this account.