Account Recovery
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I
m trying to recovery access to a WordPress.com site where we have lost the login details for it - it's a charity site and has been managed by multiple administrators and the last administrator has vanished leaving us (the charity) with no details so we cant update it.When we use the recovery form and enter the activation URL it says that it’s invalid and I can
t even submit the form for someone to assist. The activation URL is back from 2013 so Im wondering if it’s so old that that might be why it’s not accept.I can provide the site URL, username and I have the admin invite email with the URL within it if someone can assist?
I tried sending the password reminder using the username we have but none of the active administrators have received it – so even if someone can tell me the email address ‘behind’ the username then that would be a start.
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What I post below applies only to sites hosted by WordPress.COM. It does not apply to WordPress>ORG software installs.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by WordPress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.
You can update your email address here https://wordpress.com/me at any time.
If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
If the login information has been lost go to
https://en.support.wordpress.com/passwords/
https://en.support.wordpress.com/passwords/#lost-passwordThere is only one means of account recovery.
If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/
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Please refer back to my initial message, where I said:
When we use the recovery form and enter the activation URL it says that it’s invalid and I can’t even submit the form for someone to assist.
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Sorry I missed that.
When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Actually I just tried the activation URL again and it appears because I had to create an account on the support site it seems to have logged me straight in!
So I`m in :) no assistance from Staff needed! Thanks again.
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