Account recovery

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  gabicaqt27 · Member · Feb 10, 2018 at 6:44 pm

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  I have forgotten the password of my WordPress account and I do not have access to the e-mail address the account is linked to. I am logged in this account on my phone, but I would like to be able to use it on other devices as well.
  What could I do?

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Feb 11, 2018 at 9:17 am

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  Hi gabicaqt27,

  I am logged in this account on my phone, but I would like to be able to use it on other devices as well.

  Can you confirm the username of the account you are having trouble accessing it? It sounds like you are referring to the gabicaqt27 account you are currently contacting us from on your phone, but I just want to make sure.

  Thanks!

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  27februarie · Member · Feb 11, 2018 at 5:15 pm

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  The account I have trouble accessing is actually 27februarie , although gabicaqt27 is the one I use at the moment.

  Thank you for your quick response!

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  gemmacevans · Member · Feb 11, 2018 at 5:33 pm

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  Hi 27februarie,

  Thanks for confirming the username. If you are already logged in to that account on your phone, you should be able to change the account email address and password there. Are you using a browser or the app?

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  27februarie · Member · Feb 11, 2018 at 5:54 pm

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  I managed to change the e-mail even though I’ve tried it before and it didn’t work. I don’t know what I was doing wrong but I am just happy to have recovered my account.

  Thank you very much for your help!

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  gemmacevans · Member · Feb 11, 2018 at 5:59 pm

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  Hi 27februarie,

  You’re welcome! I’m really pleased to hear you’ve got it sorted :)