Account Recovery

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  kevlon3717 · Member · Nov 14, 2018 at 12:21 am

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  I deleted an old account but now can not recover. Can you please recover my (email visible only to moderators and staff) account or open it back up and switch this (email visible only to moderators and staff) email to (email visible only to moderators and staff)?

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  charleybea · Member · Nov 14, 2018 at 12:57 am

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  Hello @kevlon3717,

  It may be possible to recover a deleted account as long as it hasn’t been longer than 30 days. You can read more here: https://en.support.wordpress.com/account-recovery/

  You’ll likely need to fill out the Account Recovery Form.

  Best of luck!

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  kevlon3717 · Member · Nov 14, 2018 at 1:04 am

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  I tried that with the Transaction ID and everything but it still did not work.

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  charleybea · Member · Nov 14, 2018 at 1:33 am

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  Hmm, when you deleted the account, you should have received an email confirmation. There should be a link in there to contact them directly about restoring the account.

  In case you don’t have that email, I’ve tagged the mods so they can take a look.

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  kevlon3717 · Member · Nov 14, 2018 at 1:38 am

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  Please do. Thank you

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  kokkieh · Staff · Nov 14, 2018 at 9:11 am

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  Hi there,

  It looks like you’ve already been helped with this via email, so I’m closing this thread as resolved.

  Note that we can only reverse an account closure if requested from the email address that was connected to that account. We cannot do this at the request of a completely different account.