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Forums / Account recovery

Account recovery

  • Unknown's avatar
    auredino · Member · Dec 1, 2018 at 1:29 pm
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    HI team, I had an account associated with (email visible only to moderators and staff) however I have deleted that one. Now I need to recover it. But recovery form does not work because it says that I supposed to receive an email but nothing comes through.

    The id is (email visible only to moderators and staff)

    These are links I received at registration point

    [redacted]

    Blog site is http://iconicusps.home.blog

    email confirmation about deletion was received at Thu, Nov 29, 7:03 PM

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    musicdoc1 · Member · Dec 2, 2018 at 8:09 am
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    Hi,

    See the Account Restoration section of the Close My Account support page, which says:

    It is possible to reverse an account closure for the first 30 days after an account is closed. If you realize you closed your account in error, please contact us immediately. We will be able to assist you in reopening your account during this 30 day window. Once the 30 days have passed, all of your sites and account data are purged and cannot be restored.

    Please note that during this 30 day window your account data persists, which means that you cannot use your account email address to sign up for a new WordPress.com account. Once the 30 days are up and your account is purged, your email will be freed to use with a new account.

    I’ve called for staff attention and staff will respond here. If it is less than 30 days since you closed the account, then they will be able to assist you in reopening the account.

    The Account Recovery Form, as far as I know, cannot be used to restore a closed account. It’s for recovering access to an account where some vital log in information has been lost or misplaced.

  • Unknown's avatar
    fstat · Staff · Dec 2, 2018 at 4:17 pm
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    Hi there,

    Please fill the Account Recovery form:

    https://wordpress.com/wp-login.php?action=recovery

    On this form, you can provide certain pieces of information, under Proof of Ownership, to verify that you are the owner of the site in question.

  • The topic ‘Account recovery’ is closed to new replies.

Tags

  • account restoration
  • wpcomhelp

About this topic

  • In: Support
  • 3 participants
  • 2 replies
  • Last activity 7 years
  • Latest reply from auredino

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