Account recovery

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  jjerman21 · Member · Jan 30, 2019 at 7:59 pm

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  I was just charged $117 for a wordpress account. I have not used wordpress in many years, and I don’t even know my login, password, username, or anything associated with the account that I was just billed for.

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  samg0331 · Member · Jan 30, 2019 at 8:32 pm

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  Hello, I have tagged your thread so a staff member can look into this.

  Thanks for your patience :-)

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  kokkieh · Staff · Jan 31, 2019 at 7:05 am

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  Hi there,

  There is no way we can help you without knowing the account or site you’re speaking of. If you were charged it would be for an automatic renewal, and based on the amount it’s for a WordPress.com Premium plan and a domain.

  WordPress.com upgrades renew annually, so you’ll have received a charge like this every year since the upgrade was purchased, and you would also have received an email receipt, as well as several renewal emails prior to an upgrade renewing. Please check all email accounts you own, including Spam and any filters like the Social and Updates folders like Gmail uses.

  Else, please search for the charge at https://wpchrg.wordpress.com/ to find out what site it is for. You can also contact our billing support team directly via the contact form on that page for more help with this.