Account Recovery (email adress error)

• 

  bifurcationvfece82271b6 · Member · Feb 8, 2024 at 10:17 pm

  • Copy link
  • Add topic to favorites

  Hi,

  We bought the domain name “bifurcation.fr” to create our blog wednesday the 7 at 8:55. We started to design the blog but now we can’t sign in anymore. We might make a mistake and don’t write the right mail adress. So we can’t receive the connection link. We tried the others possibilities but without success. I can send a proof of my purchase but the transaction ID don’t work in the support form.

  Can you help us to get back the access please ? Thank you

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · Feb 9, 2024 at 8:44 am

  • Copy link

  Hi there!

  Looks like the domain was registered on a different WordPress.com account. If you’re having trouble logging into the correct account, please locate the transaction ID on your credit card statement and send it to us using the account recovery form. We’ll get back to you via email to help you log in.

  Thanks!

• 

  bifurcationvfece82271b6 · Member · Feb 9, 2024 at 3:39 pm

  • Copy link

  Hello,

  We can’t find the transaction ID. I called my bank (French Bank crédit Mutuel) and they say to me that they don’t know what it is.

  I only have this numbers (which doesn’t work on the account recovery form) :
  [redacted]

  Can I send a screenshot to proove it ? and where ?

• 

  staff-doublebassd · Staff · Feb 9, 2024 at 7:48 pm

  • Copy link

  Hi there,
  
  Actually, you shared the correct statement descriptor, which confirmed your ownership. I redacted it from the forums since it is personal information.
  
  If you want to share the correct email with us, we can update it in our system so you can access the account. No worries about sharing the email here in the forums, as it will only be visible to staff.
  
  Let us know, and we’ll take care of the update for you.
  
  Thanks!

• 

  bifurcationvfece82271b6 · Member · Feb 9, 2024 at 8:27 pm

  • Copy link

  Hello, Thank you for this answer !

  The correct email : (email visible only to moderators and staff)

  Best regards

• 

  staff-doublebassd · Staff · Feb 9, 2024 at 9:38 pm

  • Copy link

  That email is connected to the account you are contacting us from, bifurcationvfece82271b6 . In order for me to use it for your other account, you’ll need to remove the email from this one.
  
  Let me know once you have made that update, and I’ll add the new email.
  
  Thanks!

• 

  bifurcationvfece82271b6 · Member · Feb 10, 2024 at 8:15 am

  • Copy link

  Hello,

  I did it. I received the email to confirm the new adress and I click on the link. I now waiting for the uptade.

  Thank you !

• 

  bifurcationvfece82271b6 · Member · Feb 10, 2024 at 12:11 pm

  • Copy link

  Hello,

  The update is made, you can make the change.

  Thanks !

• 

  staff-doublebassd · Staff · Feb 12, 2024 at 3:01 pm

  • Copy link

  Hi there,
  
  I was able to update the email for you. Please try to log in now and let me know if you have any issues. Thank you!