Account Recovery For Old Account without Identification Options

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  morganaclark1 · Member · Jul 8, 2020 at 7:16 pm

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  Hello,

  I created a site in 2014 with the URL http://buenastardesbuenosaires.wordpress.com/. I tried to log into the account using my email and password, but I am met with ‘your account is blocked as a security precaution’. I cannot reset my password using normal channels, because my registration email no longer exists. The email itself does not exist, and the host (gmx.com) has changed in the last 6 years, and I cannot log into that account anymore. For this reason, I cannot proceed with account recovery through the account recovery form. I don’t have a transaction ID because my account is free, and I don’t have an activation key or URL because I cannot access my registration email at all. When I initially created the account, two-step authentication was not an option. I am looking to delete the blog altogether, but I can’t figure out how to proceed due to the email issue. I would really appreciate it if you could help me with this.

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  fstat · Staff · Jul 9, 2020 at 9:54 am

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  Hi there,

  If you aren’t able to provide an email from the email address with which the site was registered, a transaction ID, or the original activation link, I’m afraid we won’t be able to help you recover access to it.

  We have a strict policy in place to protect our users from third parties who might try to use our support system to gain access to other users’ accounts.