Account recovery form is not working for my situation

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  jaysaathoff · Member · Mar 22, 2026 at 7:23 pm

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  I mistakenly delete an account, which had an email address that I need to use. The account recovery form requires me to answer “What is the URL of the specific blog you are contacting us about?”

  I don’t have a specific blog; I’m simply trying to recover an email address.

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  staff-terri · Staff · Mar 26, 2026 at 10:26 pm

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  Hi there, thank you for reaching out and for your patience. Just to help clarify, our Account Recovery form can be used to regain access to another account that is still active, but it is not meant to restore an account that has been recently closed.

  Instead, if you still have access to the email address that was linked to this closed account, please locate the confirmation message you received after the account closure; there should be an option to click “Restore account” in the same message.

  You can also contact our support team by replying to the same confirmation message. We can assist you with reopening the account through that verified email reply, which will release the address if you would like to switch or use it before the 30-day wait period.

  More details to recover a closed account can be reviewed at the bottom of this support guide:

  

  Delete your account

  in WordPress.com Support

  3 min read

  Closing your account deletes all sites you own and all their content. In this guide, you will learn how to close your WordPress.com account and restore it if needed. In this guideClose your accountWhen you close your accountAlternatives to closing your accountStop chargesModify your sitesUpdate your accountCancel active purchasesRestore a closed account Have a question?

  If you have trouble locating this confirmation message, please let our team know, and we will advise you via a secure follow-up email sent to your current account.

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  jaysaathoff · Member · Mar 26, 2026 at 10:46 pm

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  Unfortunately, my account closure confirmation email is no longer available, which is why I’m here :)

  I look forward to your follow up email.

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  staff-danywpress · Staff · Mar 27, 2026 at 3:38 am

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  Hi @jaysaathoff
  
  Thanks for your patience! We’ve just sent a follow-up email to the address associated with your current account so we can continue assisting you privately.
  
  Please check your inbox (and your spam/junk folder just in case) for a message from our team. Looking forward to helping you get this sorted!

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  jaysaathoff · Member · Mar 31, 2026 at 3:53 am

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  Resolved, thanks!