Account Recovery Form Rejects Free Legacy Blog — XML Export Proof Available

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  sphere22 · Member · Nov 28, 2025 at 8:05 pm

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  Hi all,

  I’m trying to recover a WordPress.com blog: infrakshun.wordpress.com. The automated recovery form keeps rejecting me because it’s a legacy free account with no transaction ID, activation key, or 2FA (none ever set up.

  However, I have the original full WXR export file with clear proof of ownership: – Admin-approved comments under pseudonym “M.K. Styllinski” – Original account email: (email visible only to moderators and staff)

  Example from export:

  <wp:comment_id>2182</wp:comment_id>
  <wp:comment_author><![CDATA[M.K. Styllinski]]></wp:comment_author>
  <wp:comment_author_email>(email visible only to moderators and staff)</wp:comment_author_email>
  <wp:comment_approved>1</wp:comment_approved>

  I’ve submitted the form twice with this info, but it errors on the checkboxes. Can the Account Recovery Team (or a Happiness Engineer) take a look? Happy to DM/email the full export or more excerpts.

  Thanks, M.K.

  The blog I need help with is: (visible only to logged in users)

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  staff-augustuswp · Staff · Dec 8, 2025 at 6:57 am

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  Hello there,
  We’d be happy to help you further but we cannot help with account recoveries on the forum.
  
  Could you please email us this information at help@wordpress.com?
  Thank you!