Account Recovery Form Will Not Submit

  • Unknown's avatar
    thombob2 · Member ·

    I am locked out of one of my blogs owing to 2FA that sends an Auth Code to a mobile phone that has been deactivated. I need to change the mobile number that receives the 2FA. I have attempted to submit the Account Recovery Form multiple times since Nov 2018 but it won’t submit … probably because I can’t complete two of what seem to be three mandatory fields. I give the explanation for why I can’t complete two of the fields in the Extra Details section on the form. I also include identifying information in this section. Nevertheless the form won’t submit. I’ve emailed ‘support@wordpress.com’ but I get a generic auto-respond message. I am only able to post this request for support because I’m able to login via another, separate, wordpress account. Please assist.

    The blog I need help with is: (visible only to logged in users)

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