Account recovery help

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  admincggs · Member · Jan 12, 2022 at 4:08 am

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  Hi

  I need to gain access to Cggs.ca – it was set up in 2012 by a member of our community garden no longer contactable. I have gained ownership of the domain name with godaddy. Other than info on “who is” showing myself as treasurercggs@ gmail.com I don’t have any proof. Wondering what can be done as I don’t want to lose the website

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Jan 12, 2022 at 10:06 am

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  Hello there,

  I can’t see this this domain is connected to this WordPress.com account.

  If a purchase was made on the account, it may be possible to recover the account via a transaction ID: https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id

  To gain access to the account, you would need to recover the account. This can be done as per: https://wordpress.com/support/account-recovery/

  I hope this helps.

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  admincggs · Member · Jan 12, 2022 at 10:36 pm

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  Yes that is correct- it is not connected to this worpress account. The problem is that it is connected to an account of a member no longer with the community garden or reachable. I cannot use the recovery link shown as I don’t have any of the info required. All I have is proof of ownership of the domain name through GoDaddy please advise how I can gain access? Can the current linked account be contacted at all?

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  supernovia · Staff · Jan 13, 2022 at 2:14 am

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  @admincggs our account recovery team will need some kind of evidence that it’s yours. Did someone still with the organization pay for the site? If so, they will have the transaction ID.

  If the person who did pay for it is no longer connected, can you reach out to them? We can help them get it transferred to you at their request.