Account Recovery Issue – Locked Out Of Account

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  bodemeister · Member · Nov 20, 2015 at 6:12 pm

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  Hello support forums, I have a client who has been locked out of their account. I am trying to solve this issue on their behalf.

  He has been trying for several months, no luck.

  Here is the issue.

  If he triggers a password recovery email, he doesnt receive it. Yes, he’s checked his junk and all other folders and is sure this is the email associated with the account.

  In the recovery form. We can add all the relevant info right up to the account verification section. He doesn’t have any of that info.

  His website is http://www.dgcoker.wordpress.com
  His username is dgcoker
  his website is
  email associated with the account is (email visible only to moderators and staff)

  Please let me know what steps can be taken to flush this account so it sends emails or confirm the email address associated with the account… or something. All help much appreciated.

  Bodhi

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  timethief · Member · Nov 20, 2015 at 6:16 pm

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  If your client is having trouble receiving email through a Gmail or Google Apps account please see here https://en.support.wordpress.com/email-notifications/gmail-issues/

  If that is not the case and he/she is not successful logging into the blog, please type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  bodemeister · Member · Nov 20, 2015 at 6:26 pm

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  Thanks Timethief.

  This is an aol.com email, so i have added modlook to the tags and i am subscribed to this feed so hopefully we are on our way! thanks again, Bodhi

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  timethief · Member · Nov 20, 2015 at 6:28 pm

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  You’re welcome and please be patient while waiting. :)

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  chrisrudzki · Member · Nov 20, 2015 at 11:11 pm

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  Please have the client email us at help@wordpress.com, and we can help sort this out. We really cannot address this issue without explicit authorization from the account owner, so if you can work with them in outlining the issue, that’d be great.

  Thank you! :)