Account recovery mobile number – do we include the initial "0"

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  tandava108 · Member · Feb 28, 2013 at 8:49 am

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  Usually when you specify a UK number in international format you drop the initial zero, so the fictitious number 01234 567890 would be written as +44 1274 567890. However the layout of the settings page shows two fields; Country and Mobile Phone Number. The “country” dropdown has values like “(+44) United Kingdom”.

  It is not clear whether the phone number field should include the initial zero or not; and the validation allows either to be entered. There is also no facility to send a test message.

  Should I include the initial zero in the phone number field?

  The blog I need help with is: (visible only to logged in users)

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  kathrynwp · Staff · Feb 28, 2013 at 4:49 pm

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  Hi there – you do not need to add the 0.

  We use Twilio for our SMS account-recovery system, and according to them:

  A number such as 020 7183 8750 in the UK would be formatted as +44 20 7183 8750.

  Just let us know if you have any other questions.

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  tandava108 · Member · Mar 1, 2013 at 2:26 pm

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  Thanks, that’s what I thought. Perhaps it would be clearer if the page said “include the area code but omit the leading zero”, or that this was explained on the support page!

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  kathrynwp · Staff · Mar 1, 2013 at 3:11 pm

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  Good idea – I’ve updated the support document as you suggested!

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  tandava108 · Member · Mar 1, 2013 at 3:26 pm

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  Thanks, You have been very helpful.

  I will flag this as resolved