Account recovery not working

• 

  colbrt · Member · Jan 3, 2023 at 4:37 am

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  I am trying to access my jimcolbertillustration.com paid account, renewed and paid in November, but I can only seem to access my older poetry blog. Doing account recovery is not seeming to be working… totally confused here! My goal is to have both access to my blog jimcolbert.wordpress.com, but also really need to edit my paid illustration site!

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  mohammadriyad · Member · Jan 3, 2023 at 7:57 am

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  Hi there,
  Hope you tried to reset your password form here
  https://wordpress.com/wp-login.php?action=lostpassword

  Here are more details about resetting password
  https://en.support.wordpress.com/passwords/
  https://en.support.wordpress.com/passwords/#lost-password

  If this is not helpful you can try the Account Recovery form the below, so you’ll be contacted by email you will fill up. https://en.wordpress.com/wp-login.php?action=recovery
  You’ll have to provide proof to gain access for the account you own.
  For that detail instructions are given here https://wordpress.com/support/account-recovery/
  
  However, if its not helpful, would you please elaborate “account recovery is not seeming to be working” So that we might know more details to help you.
  
  Thanks.