Account Recovery or Restoration

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  bandthvac · Member · Feb 26, 2023 at 2:54 am

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  I did have a completely done site with plug ins and everything. I belive I did alot of things through bluehost and wordpress. Trying to add a new plug in one day I couldn’t find the plugin option in the side bar menu. I was doing some reading and saw somewhere that some others were having the same issue and if the deleted JetPack and reinstalled it that would solve the sidebar menu issue. Well I did just that, or so I thought. Once I tried loggin back in, it was like everything I had paid for and all my hard work was just gone. Except my website/domain itself. I can still type in the domain and it take me to the website but it no longer looks like it should and doesn’t show the wordpress menu around it where I could check my statistics and anyltics. Please HELP!!! I worked so hard on all of this and literally cried when I realized what had just happened. I still get emails from WP Forms and everything but it will not let me access any of it!

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Feb 27, 2023 at 5:55 pm

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  Hello –

  Looking at that site I can see it’s hosted on Google (not Bluehost). It’s not using our managed hosting environment from WordPress.com.

  For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/

  On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

  All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process.