Account Recovery Problem

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  zombelvet · Member · Feb 2, 2022 at 2:30 pm

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  Hello, I’ve been trying to retrieve this account of mine but I only have access to my email address since I lost my phone. I also lost the backup codes provided for my two-way verification process. I see no solution to this problem anymore.

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Feb 2, 2022 at 10:47 pm

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  Hi, could you confirm what site you need to access?

  If the site is hosted here on our servers this may help:

  Recover Your Account

  You may also be able to log out and log back in with the email address that gets notifications and what not.

  Or, for your own copy of WordPress with a different host, ask your host for help with this:
  https://wordpress.org/support/article/resetting-your-password/