Account recovery problems -> password reset link appears to be invalid

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  mcsmjonk · Member · Nov 11, 2020 at 8:59 am

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  Hi there,

  For some reason I cannot enter the WP admin of my site with my credentials.

  And when I do password reset, I get the e-mail but when I click on it it says:

  Your password reset link appears to be invalid. Please request a new link below.

  What’s weird as well is the fact that I see site as one of my sites when I login with other credentials. I see the site in the list, I see the list of pages but when I want to edit a page I get a login page with the same problems.

  When I search for ‘password reset link appears to be invalid’ in the support sections I find 0 matches.

  What can I do to fix this?

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  fstat · Staff · Nov 11, 2020 at 1:59 pm

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

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  mcsmjonk · Member · Nov 11, 2020 at 2:14 pm

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  http://www.getaway.nl

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  mcsmjonk · Member · Nov 11, 2020 at 2:14 pm

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  It’s http://www.getaway.nl

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  staff-zinnia · Staff · Nov 11, 2020 at 3:28 pm

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  Good Morning –

  The site mentioned does not use our managed hosting environment from WordPress.com. Instead, it uses the other version of WordPress which is the open source software. Help with that version of WordPress comes from your hosting provider or the community forums over at https://wordpress.org/support/forums/

  We don’t have any access or insight to your site because it’s not on our service.

  This may be helpful: https://wordpress.org/support/article/resetting-your-password/