Account Recovery procedure isn’t working

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  trustcommunicationsinc · Member · May 4, 2023 at 8:36 pm

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  When I try to use the Account recovery procedure, it keeps leading me back to this old site (trustcommunicationsinc). I am trying to get back into the Stuff My Dog Taught Me site. Need help.

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · May 5, 2023 at 6:24 pm

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  Hi there!

  You’ll want to first log out of @trustcommunicationsinc, then since there are charges on the account you want to recover, you can use the Account Recovery form to prove ownership of the site, then WordPress.com support can help you from there. You can find that form here:

  https://wordpress.com/wp-login.php?action=recovery

  Just fill out as much information as you have, including an email address where Support can get in touch. The transaction ID will be on your bank statement as WordPress followed by a ten-digit letter/number code. They’ll look like this:

  WordPress XXXXXXXXXX

  You can read more about what the account recovery process entails here:

  https://wordpress.com/support/account-recovery/

  I hope that clarifies things!