account renewal

• 

  jayinfernoofficialcom · Member · Mar 29, 2023 at 8:25 am

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  we need to renew the website is down

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  jayinfernoofficialcom · Member · Mar 29, 2023 at 8:37 am

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  i am logged in and its saying it needs a payment but the domain was originally done through a different account who was an employee that is no longer with the company how can we pay and get it back up ?

  WP.com: Yes
  Correct account: Yes

• 

  aisajib · Member · Mar 30, 2023 at 5:46 am

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  Hi there!

  It sounds like you need help with logging into the other account or getting the domain transferred to your account so you can renew it. We are not able to help with account recovery issues in the forums. Please submit the account recovery form at this link. You can learn more about our account recovery procedures here:

  

  Account Recovery

  in WordPress.com Support

  4 min read

  At some point, you may run into a situation in which you’ve lost access to your account. We want to ensure that you take the necessary steps to avoid getting locked out and set up your WordPress.com account to be recoverable. Password Reset ProcessSMS Recovery with Two-Step AuthenticationAccount Recovery FormRecovery Email and SMS NumberIf Ownership Cannot be Established Password Reset Proce

  Our account recovery team will get back to you via email to help you further with this.

  Thanks!