account renewal

  • Unknown's avatar
    blackjs · Member ·

    I opened my account in May of 2013 and paid for a year. Now you said you were going to renew my account in April of 2014. That is only 11 months. I paid for an upgrade for my renewal, and now you say it will be renewed in FEBRUARY of next year. So, I have paid for two years and will only be receiving 22 months. Why is that??? I am not pleased. The renewal/upgrade I just paid for should begin in May of 2014 and be valid into May of 2015. Please confirm this is what will happen.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    thatrobyn · Member ·

    Hi there, when you sign up for auto-renewal, your credit card is charged a month in advance of your expiration date. This way, if there is a problem with your account information or credit card, there’s plenty of time for the user to fix the issue. We do this to protect your domain from expiring.

    I checked out your account. Your Domain Registration, Mapping, and Privacy has an expiration date of 5/10/2015.

    If you ever have questions about your account, your upgrades, or your expiration dates, you can go to Store → My Upgrades in your Dashboard.

    Hope this helps clear things up! Let me know if you have any other questions.

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