Account renewal/creditials
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Hi,
I set up a free wordpress site a while back for one of my work collegues. He upgraded this so he could have a different domain name with you a while back and the account is soon due to auto-renew (early May). However I am the one who is getting his renewal reminders – which isn’t correct. To further complicate matters, it seems that he has forgotten his account password and wants to reset it but it might be registered to an old email address which he no-longer has access to. Any help is appreciated, many thanks!The blog I need help with is: (visible only to logged in users)
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Good Morning,
Here is the account recovery information for WordPress.com:
https://en.support.wordpress.com/account-recovery/
and the lost password form: https://en.wordpress.com/wp-login.php?action=lostpasswordYou can transfer a domain to another WordPress.com user with this guide: https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/
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Hi,
Thank you for you reply Liz. We’ll try the two top links and see how we get on. The odd thing is that I’m not seeing any trace of his blog site under “My Blogs” or “Purchases/Billing”, but I am still receiving emails regarding his renewal. Odd! -
What is the exact blog address in question?
You will only see it listed under the ‘my blogs’ section of the account that originally set it up.
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Hi, it’s “tomkempoxford.com” – I can’t see it under “my blogs” – so not sure how one of my email addresses is associated.
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Hi @fernyfilms
You can complete and submit this form since you are unsure of the exact email address:
https://en.wordpress.com/wp-login.php?action=recovery
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